Refund Policy

Thank you for choosing our candle shop! We strive to provide you with high-quality products and excellent customer service. Please take a moment to review our return and exchange policy.

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1. Returns:

We regret to inform you that we do not accept returns on our candle products. Due to the nature of our items and for hygiene reasons, we cannot resell candles once they have left our premises. However, if you have any questions or concerns about your order, please don't hesitate to contact us. We are here to assist you and address any issues that may arise.

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2. Exchanges:

Similarly, we do not offer exchanges for our candle products. We take great care in describing our candles accurately and providing clear product images to help you make an informed purchasing decision. If you have any doubts or require additional information about a specific candle before making a purchase, please reach out to us. We're more than happy to help you find the perfect candle that suits your preferences.

 

3. Questions and Concerns:

We value your satisfaction and want to ensure your experience with our candles is positive. If you have any questions, or concerns, or encounter any issues with your order, please contact our customer support team. We will gladly assist you and work towards a satisfactory resolution.